Eagle Optics Service Information
Dear Eagle Optics Customers and Partners,
Eagle Optics has been a sport optics retailer for over 30 years, and has evolved through many big changes. Whether these changes have been in the birding community, in sport optics design, or in the overall marketplace, Eagle Optics has always approached these changes with the customers’ best interest first in mind. In recent years though, it has become ever more challenging to run a specialized sport optics business in the online landscape.
With that in mind, the Eagle Optics owners and staff have decided to cease all business operations on Dec 31, 2017. As always, Eagle Optics recognizes that without our customers and partners, we could not have been successful in our support of the birding community and bird conservation these many years. We want to thank you and are eternally grateful for the relationships, partnerships, and community we have built together.
As part of ceasing business operations, we are offering exciting sales opportunities. We also understand that you may have questions about this change, and we invite you to read our information page below for more details or to call us at 1-800-289-1132.
Eagle Optics Sales Manager
Eagle Optics and Atlas Optics Service
The majority of Eagle Optics and Atlas Optics branded products are covered under the Eagle Optics Platinum Protection unlimited, unconditional, transferable warranty. These and all other Eagle Optics branded warranties will be handled by Vortex Customer Care. Call 800-426-0048 x6 and our Customer Care team will take care of you and your service needs!
Service of Non-Eagle Optics and Non-Atlas Optics branded products
Service and repairs of non-Eagle Optics and non-Atlas Optics products will be handled with the original manufacturer. Please contact the manufacturer of your optic directly. You can also call Vortex Customer Care at 800-426-0048 x6 and we will be happy to help direct you for service.
Eagle Optics Gift Certificates
Effective immediately, we are no longer offering gift certificates for purchase. We will continue to honor gift certificates for one year after their purchase, until the end of August 2018.
Eagle Optics Return Policy
Effective immediately, sales placed on or after 10:00AM CDT September 6th, 2017 are considered Final Sales, and those orders will not qualify for return or exchange.
On orders placed before 10:00AM CDT September 6th, 2017, Eagle Optics offers a 30-Day Guarantee. If you're not satisfied with that qualifying purchase, for whatever reason, return the item in new condition to Eagle Optics within 30 days of arrival for a full refund (less shipping costs) or an exchange. If the product is not returned in new condition, there may be a restocking fee. Please return the product:
- In new condition with all original packaging.
- With a completed Eagle Optics Return Form [PDF]inside the shipping carton.
Please note that if a product is not placed inside a shipping carton, the return or exchange will be subject to a restocking fee.
Our Eagle Optics professionals are available to answer your questions at 877-999-0094 or email@example.com.